Managed IT services are different than traditional IT support in several important ways. Conventional IT support services commonly operate on what’s referred to as a break-fix model, where service is rendered at the time problems arise. This can lead to unexpected downtime and expenses.
On the other hand, managed IT solutions follow a proactive approach, offering ongoing oversight and maintenance to prevent problems before they occur.
Managed IT providers generally provide flat-rate, monthly rates for thorough service that consists of cybersecurity defense, information backup services, cloud management, and help desk assistance. This model enables more accurate budgeting and focuses on stopping challenges rather than simply responding to them.