Managed IT services differ from conventional IT support in a number of key ways. Conventional IT support typically operates on what’s known as a break-fix model, where service is provided as issues occur. This may result in unexpected downtime and expenses.
On the other hand, managed IT solutions adopt a proactive approach, offering ongoing oversight and maintenance to prevent issues before they take place.
Managed IT providers commonly provide predictable, monthly pricing for complete care that includes cybersecurity protection, information backup services, cloud management, and help desk support. This approach enables accurate budgeting and emphasizes protecting against issues as opposed to simply responding to them.